Refund Policy

Last Updated: January 9, 2025

1. Introduction

This Refund Policy governs all transactions and refund requests related to digital eBooks and content provided by LunaMorningstarlibrary.com, a brand of DigitalSeed International LLC (“we,” “us,” or “our”). By making a purchase, you (“Customer,” “you,” or “your”) explicitly agree to be bound by this policy.

2. Digital Product Nature

2.1 Our digital products include:

• eBooks in various formats
• Supplementary digital materials
• Future updates when applicable

2.2 Due to the digital nature of our products:

• Access is granted immediately upon purchase
• Delivery is instant and automatically logged
• Downloads are tracked and recorded
• Digital content cannot be “returned” once accessed

3. Refund Terms

3.1 Money-Back Guarantee

• 3-day money-back guarantee on initial purchases
• Guarantee is valid only if no download or access has occurred
• Any access or download immediately voids the guarantee
• Access and downloads are verified through our system logs

3.2 No Refunds Are Provided For:

• Accessed or downloaded eBooks
• Content already viewed or opened
• Changed mind after access
• Personal time constraints
• Financial circumstances
• Content preferences
• Bulk purchases
• Promotional or discounted eBooks
• Technical issues on customer’s end
• Incorrect email address provision
• Price difference claims
• Missed promotions
• Desire to purchase at current promotional price

4. Technical Support

4.1 Before Requesting a Refund:

• Check your spam/junk folder
• Verify your email address
• Contact our technical support
• Allow up to 48 hours for response

4.2 We Will Assist With:

• Download issues
• Access problems
• File format compatibility
• Technical questions

5. Pricing Policy

5.1 We maintain sole discretion over:

• Product pricing
• Promotional periods
• Discount eligibility
• Special offers

5.2 Important Notes:

• No retroactive price adjustments
• Previous purchase prices don’t guarantee future pricing
• Promotional prices apply to new purchases only
• No price matching with previous promotions

6. Refund Request Process

6.1 Required Information:

• Order number
• Email address used for purchase
• Confirmation of no access/download
• Reason for refund request

6.2 Processing Timeline:

• Requests reviewed within 2 business days
• Approved refunds processed within 1 business day
• Payment processor settlement times vary
• Original payment method will be refunded

7. Customer Responsibilities

You are responsible for:

• Providing accurate email information
• Checking all email folders including spam
• Prompt reporting of delivery issues
• Making informed purchase decisions
• Understanding this refund policy

8. Our Commitments

We commit to:

• Maintaining accurate delivery logs
• Supporting legitimate technical issues
• Processing valid refund requests promptly
• Providing clear communication

9. Contact Information

For all refund-related inquiries:
Email: [email protected]

10. Legal Framework

10.1 This Policy is governed by applicable laws of the United States.

10.2 This agreement supersedes all prior understandings regarding refunds.

11. Policy Updates

11.1 We reserve the right to update this policy at any time.
11.2 Updates become effective immediately upon posting.
11.3 The version in effect at purchase time governs that transaction.

12. Final Acknowledgment

By purchasing our eBooks, you acknowledge that:

12.1 You have read and understood this policy
12.2 You accept that accessing content voids the refund guarantee
12.3 You understand the digital nature of our products
12.4 You agree to our pricing and promotional policies

This Refund Policy should be read in conjunction with our:

• Terms and Conditions (lunamorningstarlibrary.com/terms-and-conditions)
• Privacy Policy (lunamorningstarlibrary.com/privacy-policy)
• Disclaimer (lunamorningstarlibrary.com/disclaimer)